For your purchases via Demfirat.com, you can exercise your right of withdrawal within 14 days from the date of delivery without giving any reason. It is sufficient to convey your withdrawal request via e-mail, telephone, or written notification. After the notification, the product must be sent to us within 10 days, unused and undamaged. If the product is faulty or defective, the return shipping fee is covered by us; for returns within the scope of the right of withdrawal, the shipping fee belongs to the customer. The amount you paid will be refunded according to your payment method within 14 days at the latest after the product is received by us. For products produced with personalized measurements, returns are not accepted unless the product is faulty. In the case of a defective product, your rights to repair, replacement, discount, or refund are reserved. For detailed information, you can review our relevant return and withdrawal rights page.